To be eligible for CableNet Internet service, your computer must meet the following hardware requirements listed below. You will find the Recommended Requirements, as well as the Minimum Requirements.

Please Note: If your computer only meets the minimum requirements, the service may "appear" slower than it really is. Slower computer systems cannot process the data it is receiving as fast as it is coming into the computer. This will make your internet speed seem to be slow, when that is not actually the case. All speeds are checked at the cable modem, and we cannot guarantee any speed past that point of connection.

We also require you to read and accept the terms of our Service Agreement before accepting service. Please read over the service agreement and ask any questions you may have before signing up for our service. Click HERE or the link above to view the Service Agreement.

You must have a cable modem for use with our service. You can rent or purchase a modem from us, or you can purchase your own modem from another retailer. If you purchase a modem from a retailer other than us, we must have the HFC MAC ID of the modem in order for it to lock on to our server. You can find this number on either a sticker on the modem itself or the modem packaging. Please have this number handy when you call to schedule your appointment.

We rent and sell the Motorola SB5100 Surfboard Cable Modem as our preferred modem for use with our service.

Wondering what the lights on the modem mean? They can help you identify problems with your service, and can help you better identify the status of your service should you have any issues with your service. Refer to the Image and desription below to help you understand the modems lights and states.

For a detailed explanation of the lights and what they mean, visit our CableNet Support Page for more information.

Other Operating Systems:

We cannot directly support any Operating System other than Microsoft Windows XP Home SP2 or Windows XP Professional SP2®. We can no longer directly support Microsoft Windows 98, Windows ME, or Windows XP SP1 due to the fact that Microsoft has quit supporting those operating systems and are no longer releasing Critical Windows Update Patches for those operating systems. We can only offer the same limited support we offer for the Operating Systems listed below. You can find more information about Microsoft's decision to stop support on these operating systems here:

http://www.microsoft.com/windows/support/endofsupport.mspx

We are also limited in the support we can provide for Microsoft Windows 2000 Professional®, Macintosh OS X®, and all versions of Linux operating systems. We CAN provide you with the necessary network settings, but we CANNOT be responsible for making any of these operating systems work correctly.

We have no restrictions on connecting multiple computers, gaming consoles, or any other internet capable devices, as long as they all reside within the same household or business location. You will have to have a router to connect multiple devices. We do NOT provide routers, but they are readily available at most retail stores. We take NO responsibility in the setup, maintenance, and usage of any wired or wireless network. It is solely the customers responsibility to manage any routers they use.

If you have any questions about setting up a home network, please call our office and we can offer you advice as to what brands and types of equipment we recommend you purchase. We have the experience needed to help you select the best equipment to buy for your home network.

PLEASE NOTE: Although the cable modem has an Ethernet AND USB port on them, using both at the same time will damage circuitry inside the modem cause the modem to become defective. If you lease or purchase the modem from us and you have both cables connected to the modem and the modem stops working, you WILL be help liable for the cost of that modem, and we are under no obligation to replace that modem. We are able to run a line test to the modem and see if both cables are connected, so we can trace users who are using the modems incorrectly. If you wish to connect more than one device to the cable modem, you MUST use the Ethernet connection and provide your own router for such purposes.