POWER: The modem has sufficient power when solid. If blinking the modem may need to be reconfigured through tech support.

DS: The modem is receiving a strong signal when solid. If blinking, the modem is receiving a signal that is out of its operating range or no signal at all. Please call support.

US: The modem has a good upstream signal sending back to the network when solid. If blinking, there is usually a line issue stoppping the signal from getting back to us. Please call support.

ONLINE: The modem is locked on to our server and online when solid. If blinking, you should call our tech support for assistance.

LINK: The computer has an active connection to the network and internet, and that there is communication going back and forth. If it is not lit up, this usually indicates an issue with the cable, router, or PC connected to the modem.

POWER: The modem has sufficient power when solid. If blinking the modem may need to be reconfigured through tech support.

RECEIVE: The modem is receiving a strong signal when solid. If blinking, the modem is receiving a signal that is out of its operating range or no signal at all. Please call support.

SEND: The modem has a good upstream signal sending back to the network when solid. If blinking, there is usually a line issue stoppping the signal from getting back to us. Please call support.

ONLINE: The modem is locked on to our server and online when solid. If blinking, you should call our tech support for assistance.

PC ACTIVITY: This amber light signals that the computer has an active connection to the network and internet, and that there is communication going back and forth. If it is not lit up, this usually indicates an issue with the cable, router, or PC connected to the modem.

STANDBY: When in standby, this amber light is lit and all the other lights are out. This signals the modem is paused and will not pass any data. To take the modem out of stanby, simple press the button on top of the modem.

Phone Support is available Monday through Friday. from 8:00 AM to 12:00 PM and 1:00 PM to 5:00 PM

An after hours answering service is available for your convenience. Please leave a message in order for your call to be returned, including your Name, 911 address, Phone Number, and a description of your service problem. Major outages (affecting many customers) will be handled on a priority basis. Individual troubles will be addressed the next business day.

You can also contact us via email for assistance with our Service at

support@tvscable.com

Please be sure to include the following information: Name, 911 Address, and Phone Number, along with a description of your service problem. We answer all emails promptly, and always provide you with as much information to assist you as possible.

We provide our customers with troubleshooting steps and assistance related specifically to our internet service. We have spent many hours researching and testing these steps and guidelines to assure that they apply to our service, and are easy to read and understand.

Our Cable Internet Support Guide (Adobe PDF Format) is an invaluable reference for CableNet service, and provides you with information you need to keep your service performing at its best. You can also find our Terms and Boundaries of support, as well as information regarding service call support and service call fees.

We strongly recommend you save or print and store the support guide in an easily accessible place for your reference.

Please click HERE to download our support guide.

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