1 2 aim

Enroll in Lifeline

Need help paying for your telephone or broadband bill?

Lifeline is a government program that offers qualified people a discount on their monthly local telephone or broadband bill. The service is available from Thacker-Grigsby Telephone.


The Lifeline program was designed to preserve and promote access to voice and broadband services to qualified low-income households. The program provides a monthly discount on qualifying services. The combined federal and state discount in Kentucky is up to $12.75 per month for phone service purchased with a broadband service and $9.25 for broadband-only lines.

In addition to the monthly discount, Lifeline subscribers of telephone services get free toll blocking service and unlimited calls to local numbers and their choice toll calling plans.

You are eligible to enroll in the Lifeline program if you participate in one of the following:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Federal Public Housing (FPHA)
  • Supplemental Security Income (SSI)
  • Veterans Pension and Survivors Benefits
  • Tribal Programs (and live on federally-recognized Tribal lands)
  • Your household income is at or below 135% of the federal poverty guidelines.

Federal rules limit each household to one Lifeline discount. Only one Lifeline service is permitted per household. That includes lifeline services you may get from other providers.

As long as you remain eligible through enrollment in a qualifying program, you may continue to receive Lifeline benefits.  The national administrator of the program will audit your eligibility annually.  If you fail to respond to a request for reverification, you will lose your service discount and be required to re-enroll.

To apply for Lifeline call us at +1 606-785-9500.  If we are unable to enroll you automatically, you may need to provide additional documents proving your qualification. Your Lifeline benefits will not take effect until proof of eligibility is received.

A list of documents that can be used to manually qualify you for Lifeline may be found at https://www.usac.org/lifeline/eligibility/national-verifier/acceptable-documentation-for-the-national-verifier/

Contact our business office with any questions you may have about the Lifeline program.

General information about the program may be found at https://www.lifelinesupport.org/ls/